Last Revised: May 29th, 2017
The Heart and Soul Academy understands, cherishes and respects the importance of your privacy and safeguarding your personal information. We take every precaution to protect your member or donor information.
1. Children's Privacy
We recognize the need to provide further privacy protections with respect to Personal Information (as defined below) if we collect from individuals under the age of 13 ("children"). Consistent with the requirements of the U.S. Children's Online Privacy Protection Act, we will ask for a parent or guardian email address before we collect any personal information from the child. In the email, we will explain what information we are collecting, how we plan to use it, how the parent can provide consent, and how the parent can revoke consent. If we do not receive parental consent within a reasonable time, we will delete the parent contact information and any other information collected from the child in connection with that activity. If you believe your child is participating in an activity that collects personal information and you or another parent/guardian have NOT received an email providing notice or seeking your consent, please feel free to contact us at email@example.com.
You can review your child's Personal Information, request that we no longer collect Personal Information from your child or have your child's Personal Information deleted by sending a detailed message to firstname.lastname@example.org.
Unless permitted by law, we shall only use children's Personal Information after receiving parental consent through the parent email address provided. In certain circumstances, we may not be able to request parental consent, such as using Personal Information obtained from a child in order to receive parental consent.
2. Information We Collect
2.1 Information We Collect From You
When you join Heart and Soul Academy, sign-up for our classes, retreats or donation from Heart and Soul Academy via our website, register for one of our professional events, or donate via our donation page, we and/or our service providers for collecting payments (including Good, Volusion, and Authorize.net) collect a variety of personal information about you ("Personal Information") in order to maintain your membership and to properly process your purchase or donation. This Personal Information may include: your name, address, phone, and email address, your credit card information and purchase or donation amount. We may also collect more detailed information about you, such as if you are looking for hair pulling or skin picking information, or are a parent or treatment professional.
When you register for one of our classes, events or conferences, we may collect your Personal Information, which may be processed through an event registration vendor who shares the information with us but will not retain, share, store or use personally identifiable information for any secondary purposes.
2.2 Login Through Third Party Websites
In some cases, we may allow you to login to our Services using third party websites (including a social network site such as Facebook or Twitter) (a "Third Party Website"). If you login to our Services through a Third Party Website, we access and collect information about your use of the Third Party Website and information you provide to such Third Party Website. To the extent you and the Third Party Website allow, we may access your information that is publicly available to other users of the Third Party Website and all information you have provided to the Third Party Website, such as login e-mail and other content information, friends lists, network statistics and updates regarding your Third Party Website account. We will notify you before we collect such information from such Third Party Website.
2.3 Cookies and Other Technology
We may also use web beacons to access our cookies. A web beacon is an electronic file on a Web page that allows us to count users who have visited that page and to recognize users by accessing our cookies. Further, a web beacon can be used in HTML-formatted email to determine responses to our communications and measure their effectiveness. You can avoid web beacons by turning off HTML display and displaying only the text portion of your email.
We also do not track users across Third Party Websites, and therefore our website does not use or respond to "do not track" signals in your web browser. However, some Third Party Websites do keep track of your browsing activities when they serve your content, which enables them to tailor what they present to you. If you are visiting such sites, certain website browsers allow you to set the DNT signal on your browser so that third parties (particularly advertisers) know you do not want to be tracked.
3. How We Use Your Information
3.1 To Provide our Services
We use the information that we collect from you to provide you with our Services, support and enhance your use of our Services, allow you to evaluate your eligibility for our services or products, to monitor which features of our Services are used most and to allow us to determine which features we need to focus on improving. If you choose to provide us with Personal Information, you consent to the transfer and storage of that information on our servers located in the United States.
When you register online on our Services, you may be given the option of receiving periodic informational/promotional mail or e-mail from us. You choose whether or not to receive correspondence when you provide this information or by changing your preferences within your registration profile at any time.
We offer our own free newsletter that users may subscribe to at their choice. Subscribers may choose to unsubscribe at any time and unsubscribe information is located at the bottom of each Newsletter. Individuals who do not subscribe to this service, or who do not explicitly request a subscription, are not subscribed to this monthly Newsletter.
We use non-Personal Information collected from users of our Services in the aggregate, so that we can improve our Services and for business and administrative purposes.
3.2 Diagnose Website Problems
We use your Internet Protocol (IP) address to help diagnose any problems with our computer server, and to administer the Website. Your IP address is also used to gather broad demographic data. It is not stored or linked to your personal profile information, such as your name or contact information.
3.3 Service-Related Announcements
We will send you service-related announcements on rare occasions when it is necessary to do so. For instance, if our service is temporarily suspended for maintenance, we might send you an email.
Generally, you may not opt-out of these communications, which are not promotional in nature. If you do not wish to receive them, you have the option to deactivate your account.
3.4 Customer Service
You may receive future correspondence directly from us. We periodically mail event announcements, fundraising solicitations, or other information we feel is relevant to our mission. Our materials are always mailed in a plain envelope, with the return address marked, "The Heart and Soul Academy, 321 Rood Ave Ste. #103, Grand Junction, CO, 81501."
It is unlikely that Heart and Soul Academy will need to contact you by telephone, but we reserve the right to do so in the event that we need to verify your personal information. If you contact us by email or phone, we may ask you to verify your personal information so that we may respond to your inquiry.
4. Our Disclosure of Your Information
4.1 With other Users of the Service
4.2 Aggregated Data
We may share aggregated usage and log data collected from users of our Services with third parties for purposes such as research or analytics about how users use our Services, but such aggregated data will not include any of your Personal Information.
4.3 Third Party Service Providers
There are also times when you provide information about yourself to us in areas of our Services that may be managed or participated in by third parties. In such cases, the information may be used by us and by such third parties, each pursuant to its own policies. While we will seek to require such third parties to follow appropriate privacy policies and will not authorize them to use this information except for the express purpose for which it is provided, we do not bear any responsibility for any actions or policies of third parties.
4.4 Law Enforcement
We cooperate with government and law enforcement officials, agencies and private parties to enforce and comply with the law. We will disclose any information about you to government or law enforcement officials, agencies or private parties as we, in our sole discretion, believe necessary or appropriate to respond to claims and legal processes (including but not limited to subpoenas), to protect the property and rights of Heart and Soul Academy or a third party, to protect the safety of the public or any person, or to prevent or stop activity we may consider to be, or to pose a risk of being, an illegal, unethical or legally actionable activity.
4.5 Business Transfers
5. Accessing and Updating Your Personal Information and Preferences
If your Personal Information changes, or if you no longer desire our Services, or if you wish to update your preferences to receive email or other communications from us, you may correct, delete inaccuracies, or amend your Personal Information and preferences by making the change on our user information page or by contacting us at email@example.com. We will use commercially reasonable efforts to respond to your access request within 30 days.
6. Retention of Personal Information
It is our policy to protect your account information against unauthorized access or release. However, we cannot guarantee the security of our database, nor can we guarantee that information you supply won't be intercepted while being transmitted to us over the Internet, and any information you transmit to us is at your own risk. We recommend that you use unique numbers, letters and special characters in your password and not disclose your password to anyone. If you do share your password or Personal Information with others, you are responsible for all actions taken in the name of your account. If your password has been compromised for any reason, you should immediately notify us at firstname.lastname@example.org and change your password.
In addition, we have procedures that limit our employees and contractors' access to Personal Information. Only those employees and contractors with a business reason to know have access to such information. We educate our employees about the importance of confidentiality and customer privacy through standard operating procedures, mandatory training programs, and internal policies on data privacy and corporate integrity. We take appropriate disciplinary measures to enforce employee privacy responsibilities.
8. Third Party Links
We may provide links to Third Party Websites, such as , service providers or others. If you follow links to sites not affiliated or controlled by us you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of these sites, including the accuracy, completeness, or reliability of their information.
10. Users Outside the United States
11. Contact us
Heart and Soul Academy
321 Rood Ave, Ste. #103
Grand Junction, CO 81501